Order Process

From initial contact to a completed order in 2-4 weeks. This is how the ordering and manufacturing process works. To get started, contact Kylmakorpi Sp. Z o.o

Step 1: Consultation, Requirements Gathering, Sample shipment

• Initial Consultation Call: We discuss your requirements in detail during the call, including product type, flavor profiles, nicotine strength, and packaging design. 
• Sample shipment: After the call we send product samples from our product portfolio to you.

Step 2: Proposal and Agreement

• Proposal Creation: A detailed proposal is prepared, including timelines, costs, manufacturing processes, and terms and conditions.
• Client Review: The client reviews the proposal and requests any necessary adjustments.
• Contract Signing: Once the proposal is finalized, both parties sign a contract formalizing the engagement terms.

Step 3: Product Development and Approval (custom flavors only)

• Custom Development: A prototype is developed according to the agreed flavor specifications.
• Sample Approval: Samples are sent to the client for review and approval. Feedback is incorporated into the product design as needed.
• Regulatory Compliance: The manufacturer ensures all products meet the necessary regulatory standards for nicotine products (not USA).

Step 4: Production Planning

• Production Schedule: Production timeline is set based on the volume and timing requirements.

Step 5: Prepayment

• Invoice Issuance: Kylmäkorpi Sp. z o.o. issues an invoice for the agreed order amount as per the contract.
• Payment Processing: The client makes the payment in full before any further actions are taken. The manufacturer confirms receipt of payment.

Step 6: Manufacturing And Quality Assurance

• Batch Production: Manufacturing commences according to the production plan.
• Quality Checks: A final round of quality checks is conducted post-manufacture. 

Step 7: Logistics and Delivery

• Inventory Storage: Finished products are stored at Kylmäkorpi Sp. z o.o.’s warehouse.
• Pick-Up Coordination: The client is responsible for arranging the pick-up of the products from the manufacturer’s premises, in line with EXW terms.
• Documentation: Kylmäkorpi Sp. z o.o. prepares any necessary documentation for product.

Step 8: Client Follow-Up and Feedback

• Feedback Solicitation: Feedback is requested to evaluate client satisfaction and identify potential improvements.
• Support and Reorder Process: Ongoing support is provided, and the client is informed about the processes for reordering and additional services.